Help & Resources

GetFleet Support

Get assistance with your GetFleet account, vehicle tracking, GPS devices, alerts, and operational fleet management features.

Support desk
Response time
Within 2 to 3 business days
Service hours
Sun–Thu · 9:00 AM – 6:00 PM (AST)

1Contact Support

Reach out directly to our dedicated support desk. Our technical team typically responds within 2 to 3 business days during standard operating hours.

Support
team@getfleet.ai
+9660546751120

Contact our support team for general inquiries, account assistance, technical issues, and help using our services.

Operating Hours

Sunday to Thursday

9:00 AM to 6:00 PM (Saudi Arabia Standard Time · AST)

Live Product Demo

Explore enterprise dispatch, geofences, and hardware telematics with our product team.

2Common Help Topics

Select any topic below for step-by-step guidance on managing your account, devices, and live tracking map.

  1. 1.Open the GetFleet app or visit app.getfleet.ai in your browser.
  2. 2.Enter the email address associated with your account.
  3. 3.Enter your password and tap Sign In.
  4. 4.If you have forgotten your password, tap "Forgot Password" and follow the reset instructions sent to your email.
  1. 1.To add vehicles, please contact our team at team@getfleet.ai so we can configure your fleet and onboard your devices.
  2. 2.If you are new to GetFleet and want to learn about the platform, you can with our team.
  3. 3.Our team will help set up your vehicles, assign trackers, and configure your organization portal.
  1. 1.Navigate to the Live page from the dashboard navigation.
  2. 2.All vehicles with active trackers appear on the live map in real time.
  3. 3.Select any vehicle from the list or map to view live location, speed, route history, and ignition status.
  1. 1.Ensure the GPS tracker is securely connected to power and the vehicle ignition is on.
  2. 2.Verify the device has a clear line of sight to the sky for GPS satellite reception.
  3. 3.Check device network connectivity and LED status indicators.
  4. 4.If the device remains offline, email our technical desk at team@getfleet.ai with your vehicle plate number and device IMEI.
  1. 1.Go to the Alerts tab on the Live page.
  2. 2.Select the alert types you want (geofence breaches, speeding, idling, or ignition).
  3. 3.Choose the specific vehicles or fleet groups you want alerts for.
  4. 4.Select your preferred delivery channel (in-app push notifications or email).
  5. 5.Click Create Alert to start receiving notifications immediately.
  1. 1.To change your password, open your Profile section in the app or portal.
  2. 2.Select Security & Password, enter your current password, and choose a new one.
  3. 3.If you cannot sign in, use the "Forgot Password" option on the login screen to reset via email.
  4. 4.For locked accounts or organization role reassignments, email team@getfleet.ai.

Need additional assistance? Email us at and our team will guide you through your setup.

3Submitting Technical Inquiries

To help us diagnose and resolve hardware connectivity or portal issues quickly, please include the following information when contacting support:

Information to include in your ticket:

Your registered email or phone number
Vehicle plate or tracker IMEI details
Clear description of the behavior or issue
Screenshots or photos, if applicable

Attach system screenshots or device LED photos if applicable.

Email Support Desk

4About GetFleet

GetFleet is a modern fleet management and IoT telematics platform operated by Sterling One Technologies. From real-time GPS tracking and trip replays to geofence automation, driver safety scoring, and scheduled maintenance alerts, GetFleet delivers comprehensive operational visibility and cost control.

Platform Operator
Sterling One Technologies
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