Privacy Policy

Sterling One Technologies (“Sterling One”, “we”, “us” or “our”) operates the GetFleet mobile application, web platform and related services (the “Service”). This policy explains what information we collect, why we collect it, who can see it, and the choices you have.

By installing, accessing or using GetFleet, you acknowledge the practices described here.

What we collect depends on how you and your organization use GetFleet. It falls into three groups.

Account information

When you create or use a GetFleet account, we may collect:

• Full name
• Email address
• Phone number
• Company or organization name
• Account credentials
• Account and subscription information

Vehicle and fleet information

GetFleet is built for fleet operations. Information associated with vehicles connected to a GetFleet account may include:

• Vehicle name or internal identifier
• Registration (Istimara) or plate number
• Tracker IMEI and hardware serial number
• Real-time GPS coordinates and heading
• Speed, acceleration and movement data
• Trip history, route playback and idle logs
• Geofence entry and exit events
• Ignition status (engine on or off)
• Device connectivity and signal strength
• Data from compatible trackers and CANbus

Device and push notification information

When you use the mobile app, we collect limited technical information needed to operate, optimize and protect it:

• Device model and manufacturer
• Operating system and version
• App version and environment settings
• IP address and connection diagnostics
• Unique device identifiers
• Crash logs

GetFleet primarily uses location data received from GPS tracking devices installed in your vehicles. It powers:

• Real-time tracking and the live map
• Historical trips and route playback
• Route optimization and corridor monitoring
• Geofence arrival and departure detection
• Vehicle activity and idle-time monitoring
• Safety and security alerts

We use information only for legitimate business, platform operation and service improvement purposes.

To provide the service

• Deliver fleet management, dispatch and monitoring
• Show real-time coordinates, speed and ignition status
• Generate trip summaries, mileage logs and route history
• Send notifications, speed warnings and safety alerts
• Apply geofence rules, corridor alarms and authorized parking areas

To maintain and improve it

• Maintain, update and improve the reliability of the software
• Diagnose and fix technical errors and device connectivity problems
• Provide technical support and customer assistance

To protect it and meet legal duties

• Protect the security and confidentiality of our infrastructure
• Detect, prevent and respond to fraud, abuse or unauthorized access
• Comply with applicable laws, regulations and legal obligations

We share information only when needed to deliver, operate and safeguard GetFleet, and only with:

Account managers

The company or business entity that manages your GetFleet subscription.

Authorized users

Administrators and dispatchers designated within your organization.

Infrastructure providers

Cloud hosting, message brokers and database providers.

Notification channels

Providers that deliver mobile push notifications and transactional alerts.

Security and monitoring

Application monitoring, uptime and cybersecurity partners.

Legal and regulatory authorities

Government bodies, where required by law.

We rely on trusted external vendors for specialized infrastructure, including:

• Cloud compute and hosting
• Encrypted telemetry storage
• Authentication and identity management
• Push notification delivery
• Application security and firewalling
• Crash and error monitoring
• Customer support ticketing

These providers process data on our behalf, under contractual confidentiality obligations, and only as needed to provide their services.

We keep information for as long as reasonably needed to operate GetFleet, maintain account history, provide support, keep our systems secure, resolve disputes and meet legal retention requirements.

Vehicle telemetry and trip playback history are kept according to the service tier and settings your organization has chosen.

When data is no longer needed, or its retention period ends, it is permanently deleted or irreversibly anonymized.

We use technical and organizational safeguards designed to protect personal and fleet data from unauthorized access, alteration, disclosure, destruction or loss. These include encrypted network communication (HTTPS/TLS), role-based access to databases and continuous monitoring.

GetFleet is designed for businesses, transport contractors and logistics companies that manage commercial fleets.

If you use GetFleet through your employer or another organization, that organization is the primary data controller for the fleet assets, driver assignments and vehicle records linked to your credentials.

For questions about how your employer monitors, assigns or analyzes vehicle movement, contact your company’s fleet manager or account administrator.

GetFleet and its technology providers may process, transmit and store data in cloud facilities outside your home country.

Where data is transferred internationally, we apply appropriate contractual and technical safeguards so that telemetry and user details remain protected in line with applicable cross-border data protection standards.

Depending on the privacy laws that apply to you, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate records
• Request deletion, where legally applicable
• Request restriction of certain processing
• Object to certain processing on legitimate grounds
• Ask how your data is handled

To exercise any of these rights, email . If your account is managed under an organization’s license, some requests, such as those about vehicle telemetry or driver assignments, may need to be handled through that organization.

You can request deletion of your GetFleet user profile and associated personal data by contacting our support team.

Some transaction logs, tax records or legal audit trails may be kept where the law requires it, to protect system integrity, or to prevent fraud.

If your account is linked to an employer’s corporate subscription, deletion of vehicle telemetry is governed by that organization’s administrative policies and agreements.

GetFleet is an enterprise fleet management service and is not intended for or directed at children. We do not knowingly collect or maintain personal information from anyone under 18 in violation of applicable law.

We may update this policy to reflect changes to our software, legal requirements or operations. When we do, we will change the “Last updated” date at the top of this page.

Significant changes will also be communicated through in-app alerts, portal notifications or email.

For questions, feedback or formal privacy requests about this policy or GetFleet’s data practices:

Company

Sterling One Technologies, GetFleet Platform Operations

Email

We typically reply within 2 to 3 business days.

Website

Help Center

Visit the Help Center

For privacy requests, please include enough detail for us to identify your account and organization, and describe what you are asking for.